Help and Support

We're here to help! Our customer service team is available 24/7 to answer any of your questions. Check out our popular topics to find an answer to your questions. 

 

HOW SPRUCE WORKS

How do I sign up

To sign up, please download the Spruce Outdoor free app from the iTunes App Store or Google Play Store, and enter your information into the app.

Once you download the app, you will have access to everything you need to place a successful order with us. If you are not yet signed up, the sign up process is easy, as you enter a few questions about your home to get started.

If you do not own a smartphone or tablet, we now offer the convenience of online ordering! To sign up, click Homeowners in the top right corner to login or register. Also, you can go directly to the service you'd like to order, get a free quote— then checkout and register.

When and how will I be charged?

When you order service you will see the job cost posted to your bank account or credit card. This is ONLY a HOLD. You will not actually be charged until the job is complete and you have received photo confirmation. Your card will be charged and finalized for the service when the service has been done and the hold will be released back to your account. You will only be charge one time.

Can I cancel service once an order has been placed?

Yes, but a cancellation fee will be applied if the job has already been assigned to a provider. If the job hasn’t been claimed yet, there won’t be any charge.

How is the price determined?

Pricing is determined by a number of factors, including but not limited to: how long your grass is, the size of your lawn/driveway, how long the job will take and the cost of materials that go into the project. We have very well sourced data and research that helps to make our pricing comparable to the market.

Will I know the pricing upfront

Yes, absolutely! Before you tap the submit button to schedule a mow you will see the price of the job in the app, and you can choose whether to continue or not.Can I get a price for my property before I actually need service? Yes, you can get a quote at any time. Click here to get a quote for Plowz® or here to get a quote for Mowz®. Note that prices are subject to change. Does Plowz & Mowz™ offer recurring service or do I have to keep ordering each time? We’ve recently introduced recurring weekly service for our customers who just want to order once and forget about it. You simply place an order like you normally would by providing your information in the app or web order form. When you enter your payment information, you won’t be charged until AFTER each service is completed. Of course, you’ll receive picture of the completed job with each service as well.

SERVICE FAQ

Lawn Mowing

What’s does a lawn mowing service include?

Our professional and insured fleet will cut and trim your lawn, clear off any hard surfaces and send you a photo of a job well done.

How does your recurring service work?

We offer recurring mowing service plans every 7, 10 or 14 days. You choose your settings and we keep your lawn regularly mowed. With our 10 day service, if your 10th day is a Sunday it will be mowed the next serviceable day.

Can I pause, reschedule, or cancel my recurring service?

Absolutely! If for any reason you need to cancel, pause, or reschedule your recurring service you can do so right through the app or by calling/emailing us. We ask that you try to give us a minimum of 24 hours notice before canceling or rescheduling your order so our providers can plan their route accordingly. In the even of rain or inclement weather, your regularly scheduled service will be moved to the next serviceable date.

When and how often should I water my lawn during the mowing season?

Please do not water the day of service.

The best time to water your lawn is in the early morning, between 4-8 am for example. Watering midday, although good for cooling the plant and reducing heat stress, does allow the sun to evaporate some of the water before it reaches the soil. Nightly watering should be avoided due to the fact that the grass remains wet for an extended period of time, which can encourage the development of turf-grass diseases. How often you water should be dependent on how much rain you get in a given week. Lawns should receive 1-1.5 inches per week (minus any rain fall) during the summer months.

Mulching Services

How much mulch will I need?

1 yard of mulch will cover approximately a 10 ft. x 10 ft. area or 100 cubic feet (w x h)

What time of year should I apply mulch

Time of year depends on what you hope to achieve by mulching. If you are using mulch in your vegetable or flower garden, it is best to apply them after the soil has warmed up in the spring. Mulches used to moderate winter temperatures can be applied in late fall after the ground has frozen, but before the coldest temperatures arrive. Applying mulches before the ground freezes may attract rodents looking for a warm winter hide out.

Why is it important to water mulch after it is installed?

Mulch can be flammable in extreme hot temperatures and drought. If the mulch is hot to the touch, allow it to cool before placing it around your plants. In very dry weather we recommend that when you water your plants also water your mulch. This will help hold moisture in for your plants well being..

Will the mulch stain my driveway

Dyed mulches may stain temporarily. During rainy or wet periods, there is a greater chance of staining. It will fade after about a week. We recommend laying a tarp down before delivery to prevent staining.

Yard Clean Up

Why do I need Fall or Spring Cleanup?

Yard cleanup does several things for you. It helps your lawn grow as the leaves can suffocate the grass. Leaf removal can removes ticks which can make their home in a pile of leaves but most of all it keeps your lawn looking great!

What do you do with the piles of leaves

3 options really. You can have them hauled away, pushed to a certain location on the property or have them bagged. Take a look inside the app for the different pricing options.

What is the difference between Light and Heavy leaves?

If there is a good amount of trees on your property and they all fall at once it may be beneficial to choose the Heavy option as more leaves will require more work. Light leaves may small pocketed locations of fallen leaves that will take the normal amount of time to cleanup.

Can I get my flower beds or mulching beds cleaned out as well?

You sure can! There may be an additional cost to clearing those out as it takes a little more time and effort to get into those areas. There is the option add flower bed clean up to your service when you order. If you've already ordered shoot us a text or a call and we'll get you pricing and add it for you.

Driveway Sealing

How often do you need to seal your driveway?

Unlike asphalt, you can start sealing concrete driveways immediately after installation (with asphalt you should wait till 3-6 months after installation). Applying a sealant to this type of driveway every 3-5 years thereafter is good policy, as severe weather breaks down your coat of sealant over time.

Is it necessary to seal a driveway?

Driveway sealing is an important aspect of asphalt driveway maintenance, however it's not the only thing you need to keep up on. If your driveway has pre-existing cracks, potholes or other signs of wear, it's vital that you fix those problems before you apply a sealant.

How long do you have to stay off of a sealed driveway?

You may walk on your driveway within 24 hours. After walking across fresh seal coat, please check the bottom of your shoes, or remove shoes before entering into your home.

During the summer months of May through August we recommend staying off the driveway with vehicles for 48 hours. After September 1st allow 72 hours or more depending on the temperature. Driveway sealer will dry like paint from the top down. It may feel dry on the surface but may still be wet underneath.

Aeration & Overseeding

How can I tell if my lawn needs aeration?

Over time, the soil beneath your lawn gets compacted and thatch accumulates. If your yard has not been aerated within the last year, it needs aerating.

Can I do the overseeding after aeration?

Yes, but for better germination, put the seed down while the holes or slices are still open and before the cores start to break down. Do not use a fertilizer combined with weed control when overseeding, as it will hinder germination. A starter fertilizer is best.

When should aerate and how often?

At a minimum, you should aerate your lawn at least once a year. Fall works the best for most grass types. Heavily used lawns, or those growing on heavy clay or subsoil, may need aerating more frequently.

How do I prepare for Overseeing & Aeration Service

Clean your lawn of any objects that are not permanent. A&O works best if you have your lawn cut to a lower setting with clippings removed. Removing the clippings will maximize contact with the soil for germination of the new seed.

How do I care for my lawn after service.

We recommend that your yard is watered after services are completed. If you can’t water right away please use this notes section to inform us and we’ll figure out at way to do it for you. A daily light watering is reccommended until you see seedings emerge (enough to keep the top 1/4 inch of soil moist).

 

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